Kepro appeal notification process changes
Beginning next week, Kepro appeal notification process changes for post-acute care providers in 29 states.
On 1/17/23, post-acute care facilities and Medicare health plans will receive notifications when a new appeal has been filed by FAX ONLY and will no longer receive phone calls for appeal notifications. Notifications will be faxed to the number used for the medical record request.
Providers need to ensure up-to-date contact information, including an active fax number, is on file with Kepro.
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